Refund policy

Return & Refund Policy

Heart & Light Studio

Last Updated: October 19, 2026

At Heart & Light Studio, every personalized book is thoughtfully created just for you! We take great care in designing and preparing each order, and we want you to be completely happy with your purchase.

Because our books and personalized keepsakes are custom-made specifically for each customer, we have a limited return and refund policy.

Personalized Products & Returns

All personalized products are final sale.

Because each book is customized with names, personal details, or other unique elements, we do not accept returns or exchanges for reasons such as changing your mind, ordering the wrong item, or no longer needing the product.

However, if your order arrives damaged or contains a printing defect, we're happy to make it right!

Damaged or Misprinted Items

We want every book to arrive in beautiful condition!

If your book arrives damaged, defective, or with a printing error, please contact us within 7 days of delivery.

When contacting us, please include:

Your order number
A brief description of the issue
Clear photographs showing the damage or printing error

Once we've reviewed the issue, we will gladly offer one of the following resolutions:

Free Replacement: We will have a new copy professionally printed and shipped to you at no additional cost.

Full Refund: We will issue a refund to your original payment method.

The appropriate resolution will be determined based on the circumstances of the issue.

Personalization Errors

Please carefully review all personalization details before placing your order, including names, spelling, and any special instructions.

We personalize each book according to the information provided at checkout.

If an error occurs on our part during personalization, we will gladly correct the mistake and provide a replacement or refund at no additional cost.

Unfortunately, we cannot offer free replacements or refunds for spelling mistakes or incorrect information submitted by the customer.

Order Cancellations

We begin personalizing orders very quickly, often within just a few hours of purchase.

If you need to cancel or make changes to your order, please contact us immediately.

Once your order has been personalized and submitted for printing, we are unable to accept cancellations or changes.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow approximately 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Shipping Delays

We work hard to ensure that orders are prepared and shipped within their estimated timeframes.

Occasionally, production or shipping delays may occur due to circumstances beyond our control.

If your order is substantially delayed beyond its estimated delivery date, please contact us. In accordance with our Shipping Policy, we may issue a refund of the shipping cost paid.

Shipping delays do not automatically qualify personalized products for a full refund. Any rights or remedies required by applicable law will still apply.