Shipping policy

Shipping & Delivery Policy

Heart & Light Studio

At Heart & Light Studio, every personalized book is thoughtfully created just for you! We know how special these books are, especially when they're being given as gifts, and we do our very best to get each order into your hands as quickly as possible.

We appreciate your patience as we carefully prepare your one-of-a-kind keepsake!

Personalization & Order Processing

Each personalized book is customized specifically for your child or recipient.

We typically complete personalization within just a few hours of receiving your order, often the very same day!

Once your book has been personalized, we send the completed design to our trusted professional printing partner, who handles the printing, binding, packaging, and shipping of your book.

Because every book is made especially for you, we do not keep preprinted inventory.

Production & Shipping Times

After personalization is complete and your book has been submitted to our printing partner, it typically ships within 5–10 business days.

Please keep in mind that this is our estimated production and processing time, not the total delivery time.

Once your order ships, additional time is needed for the shipping carrier to deliver your package.

Estimated Timeline:

Personalization: Usually within a few hours of ordering.
Printing & Production: Typically 5–10 business days.
Shipping & Transit: Varies depending on your location and the shipping carrier.

Delivery estimates provided at checkout are estimates rather than guaranteed arrival dates.

Holiday Shipping & Possible Delays

During busy shopping seasons, particularly around Christmas and other major holidays, our printing partners and shipping carriers may experience higher-than-normal order volumes.

This can occasionally result in longer production or shipping times.

We encourage customers purchasing gifts for birthdays, baby showers, Christmas, or other special occasions to order early whenever possible.

While we work hard to meet estimated delivery dates, we cannot guarantee arrival by a specific date.

Delayed Orders & Shipping Refunds

We understand how disappointing it can be when a special gift doesn't arrive when expected.

Although we work with reliable printing and shipping partners, occasional delays can happen that are beyond our direct control.

If your order is substantially delayed beyond its estimated delivery date, we will gladly refund the shipping cost you paid or if your order was shipped free, we will refund you the amout we paid for shipping on your order.

Please contact us with your order number so we can review the situation and assist you.

Please note that a shipping refund does not include the cost of the personalized product itself.

If your order qualified for free shipping, there is no separate shipping charge to refund. However, we encourage you to contact us so we can review your situation and work toward an appropriate resolution.

Order Tracking

Once your book has been printed and shipped, you will receive a shipping confirmation email with tracking information, when tracking is available.

Please allow up to 48 hours for tracking information to update after your shipping notification.

Occasionally, shipping carriers may experience delays in scanning packages or updating tracking information.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible. We will do our best to update your address before your order ships.

Once an order has entered production or has been shipped, address changes may no longer be possible.

We cannot guarantee replacement or reimbursement for packages delivered to an incorrect address provided at checkout.

Lost or Damaged Packages

We want every book to arrive in beautiful condition!

If your book arrives damaged, defective, or with a printing error, please contact us within 7 days of delivery with your order number and clear photographs of the issue.

We will gladly review the situation and arrange an appropriate replacement or resolution.

If your package appears lost in transit, please reach out so we can help investigate with our printing and shipping partners.